If you decide to return any item(s) it must reach us in its original state 14 days from the day of receipt of your purchase. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded (exceptions apply).
Once we’ve received your returned item(s) we will send you an email via paypal to confirm your refund, which will be processed within 5–14 working days of receipt. You can expect the refund to reach your account within 3-5 working days. If after 10 working days you have not received an email from us, call on +44 (0)2887729967 or email at firstname.lastname@example.org with your tracking number reference so that we can investigate further.
Regrettably, for reasons of hygiene, we are unable to refund or exchange jewellery if they have been worn or the packaging seal is broken.
We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
Please return your item to:
9 The Linen Green
Please refer to your receipt for our instore returns policy.We offer 7 days for a credit note or an exchange, excluding sale items.
Your Statutory Rights are not affected