If you decide to return any item(s) it must reach us in its original state 14 days from the day of purchase. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded (exceptions apply).
Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–14 working days of receipt. You can expect the refund to reach your account within 3-5 working days. If after 10 working days you have not received an email from us, call on +44 (0)2887729967 or email at firstname.lastname@example.org with your tracking number reference so that we can investigate further.
Regrettably, for reasons of hygiene, we are unable to refund or exchange jewellery.
We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
Please return your item to:
9 The Linen Green
Your rights are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.